Spring Hill E-911 Dispatch consolidation with Williamson Co. effective Jan. 2, 2019

SPRING HILL, Tenn. – After months of planning and preparation, the consolidation of the City of Spring Hill’s Emergency Dispatch Department with Williamson County Department of Emergency Communications will become effective Jan. 2, 2019.

The consolidation plan will combine the City of Spring Hill’s 24-hour emergency dispatch communications and Williamson County Emergency Communications into a single entity at a level consistent with Spring Hill’s current exclusive dispatch services.

After a year of diligent discussion, the Spring Hill Board of Mayor and Aldermen (BOMA) in October approved the dispatch consolidation plan as a cost-saving measure that, in the long run, will improve the speed and efficiency of emergency responses.

The City will annually fund the employment costs of the 10 dispatchers it will take to handle Spring Hill’s emergency calls. All of Spring Hill’s existing dispatchers had the opportunity to transition to Williamson County to avoid layoffs. The consolidation is estimated to have a net annual savings of more than $350,000 to City operational costs, and even more savings in avoided future capital costs. At the start of the new fiscal year, July 1, 2019, the County also will hire an additional supervisory position and two additional dispatcher positions. The City will maintain one dispatch employee to coordinate with the Williamson County and to handle other associated tasks.

The savings in future capital costs is also seen as significant in the consolidation plan. The City’s Emergency Dispatch Center, housed in the basement of City Hall, has long outgrown its space. It was initially considered by City officials as to whether it should be relocated to the City-owned Northfield Complex. However, relocating all the associated equipment and continuing to maintain the communications system with the latest technology would come at a significant cost. Williamson County now offers the latest technology and equipment, which will ultimately improve our emergency response time.

“I think the move is good for the City of Spring Hill and our Fire Department; the technology that Williamson County has in place will save thousands of dollars for our City,” said Spring Hill Fire Chief Terry Hood. “Seconds count in an emergency response and, during our testing, the guys could see the calls on the new MDTs before it was dispatched over the radio.”

“As we approach the transition date to consolidate our 911 system over to Williamson County Emergency Communications, we look forward to partnering with them and the other Williamson County agencies,” Spring Hill Police Chief Don Brite said. “There will be a period of adjustments to be made as we become familiar with their operations. Williamson offers technology that will benefit our department.”

Williamson County Emergency Communications Department, which will handle all Spring Hill emergency calls on both the Williamson and Maury County sides of Spring Hill, views the consolidation as creating additional efficiencies in numbers at its state-of- the-art Public Safety Center in Franklin. The County will handle emergency communications for the cities of Franklin, Spring Hill, Nolensville, Fairview, Thompson’s Station, and all unincorporated County communities (College Grove, Bethesda, Arrington, Triune, Leiper’s Fork, etc.).

Spring Hill’s team of dispatchers has been in constant training with Williamson County to ensure a smooth transition. Williamson County answers 911 calls, dispatches fire and EMS, takes non-emergency phone calls, and operates and maintains the technology related to answering those calls, such as radios, I.T., and related infrastructure, said Steve Martini, Director of Williamson County Department of Emergency Communications, who made a public presentation to the BOMA in March 2018 when the consolidation proposal was still being considered.

“We are very excited about the opportunity to consolidate public safety communications operations with the City of Spring Hill,” Martini said. “This partnership will streamline reports of emergencies from most of Williamson County and part of Maury County into a single emergency communications center, ensuring consistently staffed and trained public safety communications professionals are prepared to coordinate emergency response to our citizens and visitors.”

The City has operated its own emergency dispatch center since 2005, the year former Mayor Ray Williams died as a result of a heart attack after a responding emergency vehicle experienced difficulties due to unfamiliarity with Spring Hill’s roads and subdivisions. This unfortunate incident served as the impetus for the forming of Spring Hill’s own emergency dispatch services and the contracting of private ambulance services to exclusively serve the Spring Hill area.

After extensive training and testing, the consolidation is structured to be a seamless transition. All existing Spring Hill emergency and non-emergency phone numbers will remain operational. The public will still be able to request officer assistance in the SHPD’s lower level of City Hall location. The Safe Exchange Zone – which serves as a public meeting place for any sort of transactions between residents, such as exchanging money for a product purchased on Craigslist or Facebook Marketplace – will continue to be video recorded for safety purposes but will no longer be live monitored, as this was previously handled in our dispatch center at City Hall.

Person of Interest Wanted for Questioning Concerning Customer Phone Theft from Wal Mart


The SHPD is investigating the theft of a smartphone from Wal-Mart after a customer left it behind by mistake. This occurred on Wednesday, Dec, 12. The pictured subject is wanted for questioning concerning this incident.

If you recognize this person, please contact Det. Baker at 931-486-2252, ext. 225, or submit an ANONYMOUS tip HERE.

How to Submit Anonymous Crime Tips to the SHPD

If you suspect drug activity is happening in your neighborhood, you can submit an anonymous tip HERE. Some patterns that may indicate drug activity include:

– An unusually large amount of traffic coming to the building, often at strange hours. This traffic is usually quick, with people staying only a short time. Sometimes they don’t go in at all; instead, someone comes out to meet them.

– Finding drugs or drug paraphernalia (syringes, pipes, etc.) in the area

– Repeated, observable exchanges of items, especially where money is visible

– Offers to sell you drugs, or conversations about drugs that you overhear

Useful Information to Report:

– The exact address or location of the drug activity

– The color, make, model, and license plate of any vehicles involved in the suspected drug activity

– The names of any people known to be involved in the trafficking of illegal drugs

– Time of day when the drug activity is most apparent

– Any children living at the residence or who are present while the drug activity is taking place

– The types of drugs (if known) being sold

Please note that a person’s ethnic background, economic status, or lifestyle are not indicators of narcotics activity.  This Tip Line will accept information about all types of crime, not just drug activity. 

Important Information Concerning Alarm Permits and Permit Renewals

Any City of Spring Hill alarm permits issued this year will expire on Dec. 31, 2018. If you have an alarm system but do not have an alarm permit, you are required to register it, per City ordinance 13-8. Alarm permit renewals are $10. New alarm permits are $20. The alarm system registration form can be downloaded here: http://www.springhilltn.org/155/Alarm-Permits
The City does not accept online payments for alarm permits. Please mail the payment to: City of Spring Hill, P.O. Box 789, Spring Hill, TN 37174, or bring it to Spring Hill City Hall, 199 Town Center Parkwaty. You will be given an alarm permit that will need to be placed in a location for emergency responders to easily view, such as the front door or front window. This is for all alarm systems, including burglar, fire, and medical.

SHPD is Sponoring the Giving Tree with Spring Hill Fresh

The Spring Hill Police Department is once again sponsoring the Giving Tree in partnership with Spring Hill Fresh.

SHPD has sponsored a gift-giving event every year to help ensure Christmas gifts for hundreds of local, needy, elementary school children who might, otherwise, not have anything under the tree.

This year, the focus of the ‘Giving Tree‘ will expand to also help local Veterans and elderly who have been identified as needing some help this Christmas!

Each year they have served approximately 100 children with the help of our community, local businesses and civic organizations donating gifts and money.

You and/or your business can sponsor a child, military veteran, or senior by signing up for a gift on the online Giving Tree sign-up sheet found here. We will continue to add to this list up until our cut-off date. Giving Tree Sign-up Link

Volunteers? Yes, we need help to sort, wrap and distribute gifts. Please sign up; we appreciate any help you can give.

Here are some specifics:

Who: SHPD Giving Tree 2018
What: A way to give back to others in our community during the holidays
Where: Drop-off Celebration is 2-7 p.m. Dec. 14 at Historic Ferguson Hall at the Tennessee Children’s Home on Main Street
When: Cut-off-date for signups is Dec. 12


You can sign up for as many as you like. Please bring your gift wrapped and tagged with the ID info on each recipient listing. This is very important and helps us to ensure your gift gets to the right person. Bring your gift to the Drop-Off Celebration on Dec. 14. If you are not able to make that date, please drop-off your gift at the Spring Hill Fresh office, at 2524 Depot St., or SHPD Headquarters, 3636A Royal Park Boulevard, Spring Hill, or email dmcdaniel@springhilltn.org.

SIGN-UP is updated daily!

iPhone XS Theft from Wal Mart

On Nov. 11, three subjects entered Wal-Mart in Spring Hill and used a tool to break open a case containing iPhone XSs. One iPhone XS is alleged to have been stolen. These subjects are believed to be responsible for similar thefts at other Wal-Mart locations. If you can identify these subjects, please contact Det. Baker at 931-486-2252, ext. 22, or send an anonymous complaint here.

Road Closures and Information Conerning the Christmas Parade on December 8th

The annual Spring Hill Christmas Parade will start at 5:30 p.m. Saturday, Dec. 8. Please note the parade route has changed from previous years: The parade will enter Main Street from Spring Hill Elementary School and head north on Main to the First Baptist Church parking lot. There will be food trucks in front of the Tennessee Children’s Home on Main Street from 2 to 7 p.m. The parade is expected to end at about 7 p.m.  Main Street will remain closed until we can ensure the safety of pedestrians along the parade route.


2 p.m. – Main Street from Kedron Road to just south of Beechcroft Road. will be closed at 2 p.m. The intersection of Beechcroft/Duplex Road and Main will remain OPEN until 4:45 p.m.

4:45 p.m. – Main Street from Kedron to just south of Miles Johnson Parkway will close at 4:45 p.m.

Main Street will remain closed until it is deemed safe to reopen Main after pedestrian traffic is cleared.


Parking for this event will be in a grass field behind the Children’s Home. Entry for this parking area will be on Kedron Road. Exit for the north area of the parking lot will be to Elm Street. Exit for the south area of the parking lot will be Kedron Road.



If you are picking up children who walked in the parade, please go to the parking lot of the First Baptist Church. You can park at Harvey Park and there will be a path to the church parking lot. If you park at the First Baptist Church parking lot, you WILL NOT be allowed to leave until after the parade is over due to the Main Street closure. If you park at Harvey Park, you CAN leave at any time.


If you are coming from the south and need to go to the north side of Spring Hill on Main Street:

  • Take Main to Saturn Parkway, exit to Kedron Road and turn onto Old Kedron Road to Hughes St to Duplex Rd to Miles Johnson Pkwy then to Main Street
  • If you are coming from the north on Main, just reverse those directions.

Arrest Made in Early Morning Vehicle Burglary in the Meadowbrook Subdivision

At 2:50 a.m. Monday, Nov. 19, SHPD officers were dispatched to the Meadowbrook subdivision in reference to a vehicle burglary in progress. The complainant had given chase to two subjects, one of whom had allegedly “gone through his vehicle.”  Officers saturated the area and located two subjects matching the same description.  Officers developed probable cause to arrest Daniel Crowder, 18, of Nashville for burglary of a vehicle.

If you live in the Meadowbrook subdivision, please check your vehicles for any items that may be missing. Please call our non-emergency dispatch number at 931-486-3269 to make a report.

All persons are presumed innocent until proven guility in a court of law.

Attempted Cart “Push-Out” from Wal-Mart



The SHPD is asking for the public’s assistance in identifying a subject who attempted to push out a cart full of merchandise at Wal-Mart on Oct. 5, 2018. When loss prevention approached the subject as the subject was leaving, the subject ran and left in a silver Pontiac car. If you can identify this person, please contact Det. Baker at 931-486-2252, ext. 225, or submit an anonymous tip here.